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  • English
  • Shipping & returns

    ORDERING

    We do our best to deliver your order as soon as possible.  
    Orders placed before 17:00, leave at the latest the next day - to be delivered the day after.

     

    DELIVERY

    You can pick up your order in one of our shops; or 2820 Bonheiden (Dorp 4F) or in 2800 Mechelen (Hanswijkstraat 2) during general opening hours, free of charge of course, but please let us know before you come by e-mail [email protected]


    SHIPPING

    The prices of the products in the webshop do not include shipping costs.

    Orders higher than 75 EUR will be delivered free in Belgium.

    Prices for orders less than 75 EUR or delivery outside Belgium:

    COUNTRY

    Belgium

    Outside Belgium

    Small package (< 10 kg)

    8,00 €

    9,00

    Large package (>10 kg)

    16.00 €

    18.00 €

     

    DELIVERY

    We deliver your product(s) to the address you entered when ordering. 90% of our packages are delivered in the morning (before 12:00). If we are unable to deliver, we will leave a message where and when you can pick up the package at the nearest pick-up point.


    RETURNS

    We hope that we can deliver a quality product to you through our shipper. 
    If your box is damaged and you suspect damage to the products, please refuse the package.
    If you are dissatisfied with the product, you can return the product. Upon receipt of your return we will send you a gift card, which will always remain valid.

    Orders can be returned in our shop in Mechelen (Hanswijkstraat 2) during general opening hours, please notify us before your visit by mail [email protected] If the item cannot be returned in the store we ask you to carefully send it to the following address: Atelier Olala, Hanswijkstraat 2, 2800 Mechelen. The shipping costs have to be paid by the customer.

    • products from the outlet and dried flowers cannot be exchanged
    • return in original condition and packaging with all accessories and operating instructions supplied with it
    • all returned products are carefully examined
    • if products received have in any way diminished in value, we reserve the right to hold you liable and to claim damages resulting from the use of the goods.
    • the basic principle is that you may only inspect the item as you would in our shop

     

    COMPLAINTS

    Should there be any complaints about our products or services, you can report them by e-mail to [email protected] We will answer all questions within 14 days of receipt.

     

    GENERAL TERMS

    Our general terms and conditions of sale apply to all agreements concluded by or with our company. The customer acknowledges to have read and agree to these general terms and conditions, even if they are contrary to his own general or special terms and conditions.

     

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