ORDERS
We do our utmost to deliver your order as quickly as possible. Orders are processed immediately after receipt. Under normal circumstances, delivery takes place within 3 days. Please note: we are closed on Mondays.
COLLECTION
Orders can be collected free of charge at our concept store in Keerbergen (Haachtsebaan 48A, 3140 Keerbergen) during opening hours. Please notify us in advance by email at [email protected]. Orders can also be collected in Bonheiden by appointment, but only after confirmation from us.
SHIPPING
The prices of the products in the webshop do not include shipping costs.
Orders higher than 50 EUR will be delivered free in Belgium.
Prices for orders less than 75 EUR or delivery outside Belgium:
COUNTRY | Belgium | Outside Belgium |
Small package (< 10 kg) | 8,00 € | from 9,00 € |
Large package (>10 kg) | from 16.00 € | from 18.00 € |
DELIVERY
We deliver your product(s) to the address you entered when ordering. 90% of our packages are delivered in the morning (before 12:00). If we are unable to deliver, we will leave a message where and when you can pick up the package at the nearest pick-up point.
RETURNS
If your package is visibly damaged, please refuse delivery.
If you are not satisfied with the product, you may return it. Once received, we will issue a gift card (valid indefinitely).
Returns can be made at our Keerbergen store during opening hours. Please notify us in advance.
Exceptions (non-returnable items):
Outlet products
Dried flowers, custom-made items, personal care products, food items
Conditions:
Must be returned in original condition and packaging, including accessories and instructions
All returned products will be carefully inspected
If the product’s value has decreased due to use, we reserve the right to hold you liable for the loss in value
Our principle: you may only inspect an item as you would in our store.
COMPLAINTS
Should there be any complaints about our products or services, you can report them by e-mail to [email protected]. We will answer all questions within 14 days of receipt.
GENERAL TERMS
Our general terms and conditions of sale apply to all agreements concluded by or with our company. The customer acknowledges to have read and agree to these general terms and conditions, even if they are contrary to his own general or special terms and conditions.